Kurzfassung
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Abstract
This paper seeks to evaluate the arguments for the proposition that students in higher education are "customers" and should be treated as such, and investigate whether the adoption of the terminology, systems and processes of the "student-as-customer" leads to a degradation or improvement of the quality of education and level of service delivered to higher education students, especially focused on students enrollend in the field of surveying.

Kurzfassung
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Abstract
Nicht verfügbar